Delivery

Unless it is a made to order product, delivery is normally within five to seven working days.

There is a possibility of unforeseeable events that can add to the delay of an order, exceptionally bad weather or a postal strike. However, if such an occurrence should arise, we will inform you and will find an alternative method to send you your order as soon as possible. 

 

Discounts

For any discounted orders, the reduction is applied to the price of the product rather than the delivery costs. 

 

UK Delivery of Standard Items

Delivery costs are worked out according to the product's size and weight.

 

UK Delivery of Non-Standard Items

A non-standard item is something that's considered to be fragile, perishable (like food), of high value, large or heavy, or something that has exceptional delivery requirements. For these products, delivery costs will be calculated and shown during check out.

 

UK Standard Courier Delivery

Standard courier delivery is offered on many products to UK addresses only. Courier deliveries to the Highlands of Scotland, non-mainland UK addresses and of non-standard items might cost a bit more – but you’ll see the cost clearly shown at checkout. Bear in mind that standard courier delivery is a tracked courier service, not a guarantee of next day or express delivery.

 

International Delivery

International delivery is available. Delivery costs are worked out according to the product’s size and weight, as well as the country it is being sent to. Please note 

 

Duty Payments

Products delivered to some destinations, mainly outside the EU, may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges.

If you're ordering products to be delivered to someone else, please make sure they're aware they'll be responsible for these additional charges. Unfortunately we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.

 

INTERNATIONAL DELIVERY ZONES

Western Europe

Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy and Spain.

Please allow two to five working days from dispatch.

 

Rest of Europe

Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.

Please allow five to 10 working days from dispatch.

 

USA and Canada

Please allow five to 10 working days from dispatch.

 

Asia and Australasia

Australia, Brunei Darussalam, China, Hong Kong, Indonesia, Japan, Korea (Democratic People's Republic of), Korea (Republic of), Lao People's Democratic Republic, Macao, Malaysia, Myanmar, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam.

Please allow five to 10 working days from dispatch.

 

Rest of the world

Please allow five to 14 working days from dispatch.